Our goal at Shaivelle Radiant Den is to ensure your full satisfaction with every purchase. If your order is not quite right, please review our guidelines below for refunds and exchanges. We’re here to make your experience smooth and worry-free.
Returns & Exchange Eligibility
You may request a return or exchange within 7 days of receiving your item if:
- The product was damaged, defective, or incorrect upon delivery.
- The item is unused, unopened, and in its original packaging.
- You have proof of purchase (such as an order confirmation or receipt).
How to Request a Refund or Exchange
- Contact us within 7 days of receiving your order.
- Provide your order number, a description of the issue, and photos if applicable.
- Our team will review your request and guide you through the next steps.
Please wait for our instructions before sending any item back, as unauthorized returns may not be processed.
Refund Process
Upon approval, refunds will be processed via your original payment method or as store credit, depending on your preference. Please allow 5-10 business days for the refund to reflect in your account, depending on your provider.
Items Not Eligible
We are unable to accept returns or exchanges for:
- Items marked as “final sale” or promotional bundles.
- Products that have been opened, used, or are not in their original condition.
- Items returned after the 7-day period.
- Personalized or special-order items.
Shipping Fees
Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item). We recommend using a trackable shipping service.
Questions?
Your satisfaction matters to us. For any concerns or assistance with your return, reach out to our team—we’re happy to help.